Frequently Asked Questions

Technology moves fast—your digital presence should too. We understand that every project is unique—and that you may have questions before, during, or after working with us. Here are answers to some of the most common questions we receive.

General Questions

What services do you offer?

We provide custom design and development services, including branding, web design, WordPress and Shopify development, e-commerce solutions, responsive design, and ongoing support. You can learn more about our capabilities here.

What kind of clients do you work with?

We work with businesses and organizations of all sizes—from independent professionals and startups to established companies and nonprofits. We tailor our services to suit your specific needs and goals.

How do I get a quote or start a project?

Simply contact us with a bit of background about your business and what you're looking for. We'll schedule a discovery call to learn more and prepare a custom proposal.

Project Process

How long does a typical project take?

Timelines vary based on project scope. A simple website might take 2–4 weeks, while a fully custom design and development project may take 8–12 weeks or more. We’ll provide a detailed timeline as part of our proposal.

Do you use templates or create custom designs?

Every project is custom and created by humans. We design and develop everything from scratch to ensure the final product reflects your brand and functions exactly the way you need it to.

Will my website be mobile-friendly?

Yes. Every website we create is fully responsive and tested across modern devices and browsers. If you have specific needs, like supporting niche or legacy devices, let us know and we'll make it work.

Do I need to supply content and photos?

Generally, yes. Two things we don't offer are copywriting and photographic services. We can work with your existing content, help you select content from your existing materials, and source licensed imagery. If you need copywriting or photographic services, we have many professional colleagues we can recommend.

Technical & Development

What platforms do you build on?

We specialize in custom-built, bespoke websites, which means we can support nearly any platform. However, we also work with industry standards like WordPress, Shopify, WooCommerce, Wix, and can integrate with 3rd-party platforms such as Mailchimp, HubSpot, Marketo, and more.

Can I update the website myself?

Absolutely. We build user-friendly content management systems that make it easy to update pages, add new content, and make minor changes without needing to code.

What about website speed and security?

All of our sites are optimized for speed, responsiveness, and performance. We also implement security best practices to keep your site protected and stable.

Ongoing Support

Do you offer maintenance or support after launch?

Yes. While some development shops hand off the project and never touch it again, we offer ongoing support plans tailored to your needs. Whether it’s updates, backups, content changes, or performance monitoring—we’re here to help keep your website running smoothly.

Can you help with SEO and analytics?

We implement on-page SEO best practices and can help you set up tools like Google Analytics, Search Console, and performance tracking. For advanced SEO strategy, we can connect you with a trusted partner.